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- Nov 22, 2021
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Hey!
I ordered a new graphics card from Amazon. The package I received contained a completely different graphics card and showed signs of being used with dust on the fans and scratches on the frame. The mailbox was sealed without any signs of tampering, but the box of the video card itself was shipped without any protective film or seals. After that, I left a product review on Amazon and attached photos of the used graphics card. Then I contacted customer support and followed their instructions. They told me to send the graphics card back to Amazon. After receiving the video card, I was told that I would not get the money back because it was a different card. However, I don't have another card, I returned the only card sent to me by Amazon. I was denied a refund and the card I returned was disposed of.
Our family are regular customers of Amazon, last month we purchased goods for a total of $ 23,000, which we paid with one bank card. Of all purchases, we have not returned anything except this video card.
I need your advice
I ordered a new graphics card from Amazon. The package I received contained a completely different graphics card and showed signs of being used with dust on the fans and scratches on the frame. The mailbox was sealed without any signs of tampering, but the box of the video card itself was shipped without any protective film or seals. After that, I left a product review on Amazon and attached photos of the used graphics card. Then I contacted customer support and followed their instructions. They told me to send the graphics card back to Amazon. After receiving the video card, I was told that I would not get the money back because it was a different card. However, I don't have another card, I returned the only card sent to me by Amazon. I was denied a refund and the card I returned was disposed of.
Our family are regular customers of Amazon, last month we purchased goods for a total of $ 23,000, which we paid with one bank card. Of all purchases, we have not returned anything except this video card.
I need your advice