I'm a chat live kind of guy, or even better, social media teams on Twitter. I just hate picking up a phone in my daily life as I'm always worried about mumbling my words or something due to my speech. Once I get going I'm fine but that initial stage get's me nervous and I don't want to make a fool otut of myself. Usually quicker resolution online though to be fair as well!
I'd prefer live chat. Maybe that way I'll have a real agent I can proove to how bad some of these games have become on playability. Would love to go over live chat with Treyarch and show them my theater. You'd be quite surprised and the BS I've had to go through with that game. And I don't even mean to complain but it has gotten quite terrible recently. Not that I even care but I honestly wish the game was more enjoyable
I think it's harder for the game developers to be on the live chat. And also the support of the such game development companies can't be on the live chat or the support ticket all the time. So it's better to choose email and the support ticket based support and help options out there. So better with the email in most conditions.