- Dec 11, 2018
To Our Customers,
Across the country these past several days, you have come to our stores to buy the technology and household necessities that are so valuable at a time like this. We remain determined to continue to serve you and are announcing today a new way of making our stores accessible while even further enhancing customer and employee safety.
In our stores
Beginning Sunday, March 22, we will offer contactless curbside service at all locations across the country where state or local laws allow. Rather than ask you to come into our stores, any items you order on BestBuy.com or the Best Buy app will be delivered to your car curbside. If, for any reason, you didn't order the product in advance and the product is in stock in the store, one of our employees will be more than happy to go get it in the store and sell it to you while you remain in your car. This service also extends to returns and exchanges, the period for which has been extended on most products so that you have more time. Only employees will be allowed in the store, but we are determined to serve you as fully as we can. Unfortunately, we are temporarily unable to continue our product trade-in and recycling services.
For those who want to continue shopping with us online or on the app, we will, of course, still get you what you want.
In your home
As you know, Best Buy works in millions of customer homes each year, and we have long been proud of the services we provide. Because of the increased concern for you, your families and our employees, we have made the decision to suspend currently scheduled installations, haul-aways or repairs for large items like refrigerators, freezers, washers, dryers and TVs.
Beginning Monday, March 23, we will no longer deliver these large products into your home and will, instead, offer free doorstep delivery. This means we will take the item as close as we possibly can to the front door of your home without bringing it inside. We know that this change will be inconvenient, and we are truly sorry. It was made with our employees' and your best interests at heart. If you have an order scheduled for installation in the next 30 days, please expect an email or text from Best Buy about your delivery options.
Speaking of our employees, everyone working right now is doing so on a voluntary basis, and all hourly employees who volunteer are receiving a temporary pay increase. Additionally, anyone feeling sick is told to stay home, and they will be paid for that time. Finally, anyone exposed to a confirmed case of COVID-19 is also told to stay home, with pay, and we are paying employees who may need to stay home to care for their children.
All of us at Best Buy are grateful that so many states and localities believe we are an essential business, allowing us to continue to serve you when you need it most. We thank you for your patience and loyalty and look forward to continuing to provide you with the technology and home essentials you require to stay connected and work and learn from home. Thank you.
Purchases made March 1, 2020 through April 15, 2020 have an extended return period through April 29, 2020, excluding items purchased with a third-party contract (e.g., cell phones, cellular tablets and cellular wearables, AppleCare monthly plans, etc.) and major appliances. All other terms and conditions of the Best Buy Return & Exchange Promise apply.
If you want to return or exchange your purchase, please know that the time period begins the day you receive your product and applies to new, clearance, open-box, refurbished and pre-owned products.