As the entire music industry canceled or postponed their live shows for the next few months, ticket brokers were feeling the sting. We already reported on secondhand brokers like Stubhub
planning to petition the government for bailout money, but looks like they're not alone. The largest direct seller of tickets in the world, Ticketmaster, feel the same sting, and are struggling to meet refund demands. Rather than take the loss on the chin, Ticketmaster has went ahead and quietly changed its refund policy.
Digital Music News reports that previously, Ticketmaster would offer refunds for events that were "canceled," "postponed" or "rescheduled." The new policy now only offers refunds if the show is "canceled," but if it is postponed or rescheduled, you will not get a refund for the ticket from Ticketmaster.
The report says that customers on Twitter are saying Ticketmaster is trying to retroactively apply this policy to shows postponed due to COVID-19. Ticketmaster's
refund policy page was also updated. Previously, it showed that refunds would be available for postponed shows:
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