- Dec 8, 2020
One Reddit user claimed on Saturday that he was able to receive a refund on his digital PS4 game by calling PlayStation’s support line.
“I had to file a support claim online and sit on hold for over an hour to speak with someone, however they were quick to issue the refund and then delete the game off my library.”
Other users in the same Reddit thread claimed they were also able to get a refund by contacting PlayStation support.
Sony introduced a new PlayStation Store refund policy last year which gives users 14 days to cancel PS4 digital purchases.
The terms cover pre-ordered content, as well as released games and DLC that players have not yet started to download or stream.
In cases where the user has started to download or stream purchased content, they are not eligible for a refund unless the content is “faulty”.