CD Projekt Red responds to those requesting Cyberpunk 2077 refund

Cyberpunk 2077 developer CD Projekt Red has informed its customers of its refund policy by letting them know what to expect next.

A statement reads:

We’ve just started reaching out to people who sent us a message with a confirmation of receipt. We send these emails out in waves, so don’t worry if you don’t receive an answer immediately.

At the same time, we’d like you to know that our intention is for everytone owner of a physical copy, or a digital copy bought at retail, who has valid proof of purchase (and sends us an email at helpmerefund@cdprojektred.com within the time window) to receive a refund. We will do this out of our own pocket if necessary. If you are unable to obtain a refund for the game from the store where you bought it, please contact us via e-mail until December 21st. As this is a one-time initiative, we will provide everyone with next steps only after the refund request submission window closes.

The statement reminds those who have purchased the title digitally to “please follow the refund process of each respective platform.”

The news comes after Sony pulled Cyberpunk 2077 from the PlayStation Store while Microsoft has confirmed its offering a refund for digital copies on its Xbox.

Cyberpunk 2077 is available on PS4, Xbox One and Windows PC. It’s backwards compatible on PS5, Xbox Series X and Xbox Series S.

Cyberpunk 2077​ 10 December 2020​ PS4, Xbox One, PC​ Buy on the PlayStation Store Buy on the Microsoft Store Buy on Steam Buy from Amazon (PS4, Xbox One, PC)

 

[PGen98]

At least they're willing to make the move to offer refunds, good on them for that much.

 

[Demon_skeith]

That is going to hurt the company big time, might be the end of them.